Refund Policy

• You can cancel any order (COD and Prepaid) placed provided it has not been dispatched. In this case, you need to intimate NarwalMandi by e-mail ( s6Ku6Kp96pZBo3DrE5tZ2@34nB2a5UrDRw9FaG3lITmD1aAMn5Sd81iB5.62cC7oUPm4Q ) or call with purchasing details as soon as the purchase is done. In case a Prepaid order is hipped, it can't be cancelled.
• If Consignee is not able to take Prepaid order on delivery, our shipping partner will hold it for 2-3 days, then it will be returned to us. For refund in such condition, a deduction of shipping charges will be done.
• NarwalMandi reserves the right to refuse or cancel any order placed for any product that is listed at an incorrect price. In case, you are charged, the same shall be credited to your account (whichever is used at time of purchasing the product) and duly notified by email.
• You must use your own credit card for credit card transactions. The liability to use a card fraudulently will be on you and the responsibility to 'prove otherwise' shall be exclusively on you.
• In case you received an open or unsealed package from NarwalMandi shipping partners, please do not accept the shipment and intimate NarwalMandi to investigate the issue. NarwalMandi will replace the product without additional charges. Please note that no case shall be entertained if reported any tampered case post delivery. It becomes very difficult to accept genuine cases.
• NO returns will be accepted once products are delivered and accepted by you.
• In case there are any Quality concerns, please email us from your registered e-mail address at s11uWTp93pL1o1WrGYt33@4SnZ4a2Xr85w5Ea68lB7mJIa83n41d78i8P.YTc3SoYXm12 by mentioning your subject line as Purchase order no_Quality Concerns. E.g. X123_Quality Concerns
• NarwalMandi takes Quality as one of its top Values. In case of any complaint, a special team will be assigned to investigate the matter in order to refund or replace the product to you. We request you to respond to us immediately (within a week of receipt of order) if there is any quality concern. This process may take 3-4 weeks depending on concerns received by you.
• In case your product(s) required to be sent back to us due to any quality concerns, you shall send the product back to us from your nearest Speed Post Office. We shall reimburse the cost incurred via 'NM Cash' which later can be utilized as money for your subsequent orders.
• PLEASE NOTE THAT CURRENTLY, WE DO NOT HAVE REVERSE PICK UP FACILITY IN ANY OF OUR SERVICEABLE ZONES ACROSS INDIA

Refund
Once the order has been canceled, you will receive the refund within four weeks after deduction of 5% which is incurred towards payment gateway during purchase. The refund will be made to the same payment option(s) originally used to pay for the order. If the payment was by Credit Card or Net-Banking, NarwalMandi will refund the Credit Card or Net-Banking account.

* Please note that Pickles and Honey are non-refundable once opened. We are liable to replace or refund in case of breakage.